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Eddie Catz - Children's Edutainment Centres
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Frequently Asked Questions

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Product Descriptions

Whilst we have made every effort to show and describe our products as accurately as possible, in rare cases the final product may differ slightly from the images shown. We have tried to describe all products fairly and the weights, dimensions and capacities given are approximate only. We cannot guarantee that all product descriptions are current and error free. We will correct errors as soon as they are brought to our attention. Packaging may vary from that shown.

Availability

All products and services are subject to availability and may be withdrawn at any time, including after you have placed your order. If your order cannot be fulfilled, we will let you know as soon as we can. We reserve the right to withdraw any item from sale at any time. In these circumstances you will be advised.

Prices

The price of your order (not including delivery) will be as shown on our website at the time you place your order. However, prices may be subject to change. Every effort is made by us to ensure that the prices shown on our website are accurate at the time you place your order. If an error is found, we will inform you as soon as possible and offer you the option of reconfirming your order at the correct price or cancelling your order. If you choose to cancel your order we will refund or credit you for any sum that has been paid by you or debited to your credit card for the cancelled goods.

VAT

For all other orders prices include VAT as required by UK law. The cost of carriage is inclusive of VAT irrespective of the address of the customer or the delivery address.

Returns Policy for Products

We hope that you will be delighted with all the goods you receive, but if you are not happy with your purchase you can return it within 14 days, with proof of purchase, for a full refund or exchange. Obviously the item must be in its original condition. You will be responsible for any returns postage charge (unless the item is faulty). When returning goods we recommend using registered post, as we cannot be responsible for goods that do not reach us.

Our returns address is:

Eddie Catz Returns
First Floor
68-70 Putney High Street
London SW15 1SF

Returns Policy for Camps, Classes and Events

Once booked and paid for Camps, Classes and Events are non-refundable.

Delivery

We deliver straight to your door. Standard Delivery is 4.95 irrespective of the size of your order. Orders are normally dispatched within 2 working days. In busy periods this may take longer. All orders are despatched by Royal Mail 1st Class Recorded Delivery. They need to be signed for on receipt.

If you spend 25 or over on PARTY BAG FILLERS (not including delivery) we will send you a voucher for a FREE PLAY SESSION that you can use at any Eddie Catz play centre. Play sessions are 2 hours and Eddie Catz's House Rules will apply (see www.eddiecatz.com). The free play voucher will have a 2 month validity and will allow one adult and one child admission. The voucher cannot be transferred to others, cannot be used in conjunction with any other offer, and cannot be exchanged for cash.

This is a UK-only website. We only deliver to the UK Mainland. We've designed this website solely for people who are in the UK. If you're not in the UK when you access this site, you are entirely responsible for abiding by the laws of the country you're in. All the information on products and services on this website are only for the UK.

Items cannot be collected from an Eddie Catz play centre.