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Returns

Returns Policy for Goods

We hope that you will be delighted with all the goods you receive, but if you are not happy with your purchase you can return it within 14 days, with proof of purchase, for a full refund or exchange. Obviously the item must be in its original condition. You will be responsible for any returns postage charge (unless the item is faulty). When returning goods we recommend using registered post, as we cannot be responsible for goods that do not reach us.

Our returns address is:

Eddie Catz Online Shop Returns
First Floor
68-70 Putney High Street
London SW15 1SF

Returns Policy for Workshops, Camps, Classes, Events and Gift Vouchers

Once booked and paid for Workshops, Camps, Classes and Events are non-refundable. Gift Vouchers are non-refundable. They are also non-transferrable once a customer account is set up and cannot be exchanged for cash.